Skip to content

Help

Help

Delivery

When will my order be delivered?

Your order will be delivered in 3-5 working days.

Can I track my delivery?

Yes, shipping options are available at the checkout.

Who do you use to ship the goods?

We use Royal Mail Signed For® to deliver your products.

Can I select my own courier?

Not at present.

What delivery methods are available?

Delivery to home or work address.

What are the delivery costs?

Delivery is £1.99 inc VAT.

Returns

Returns policy

In order to be eligible for a refund, you must return the product within 14 days from delivery. The product must be in the same condition that you received it, sealed and unopened, and undamaged in any way.

Given the nature of some hygiene products, such as masks, some items will be exempt from returns. These will be specified on their product page.

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Please contact us to discuss any products which you need to have returned.

How do I cancel an order?

Once the order has been despatched we’re unable to accept cancellations.  If you need to cancel your order, please contact us to check if your product(s) have been despatched.

Invoices

Can I get a VAT invoice?

We will email you a VAT invoice after the order has been placed.

Open chat
Scan the code
DM Hygiene Solutions
Hello 👋
Can we help you?